JP Morgan Chase (JPMC)
2002 to 2008
JPMC is one of the top three financial institutions in the United States with a strong presence in Retail Banking, Personal Lending, Mortgages, Investment Banking, Treasury Services and Credit Cards. JPMC has a worldwide presence with over 170,000 employees.
Responsible for multiple site support for various systems throughout South Florida, requiring telephone, remote connect and on-site servicing and support.
- Supported as many as 95 workstations and up to 12 file/print servers at 12 geographically dispersed sites in South Florida.
- Deployed all new desktop computing and infrastructure upgrades to improve system performance, ensure business continuity and improve productivity.
- Team lead for relocation of business systems for two office locations impacting 50+ staff, an equal number of PC workstations, two file/print servers and seven network printers.
- Provided Day 1 Disaster Recovery support to restore multiple banking centers to full service without an interruption in customer service.